Support

We're here to help.

Reach the AtomicPay team through whichever channel works best for you. We respond fast and know the platform inside out.

Live Chat

Talk to an AtomicPay specialist right now via integrated chat. Perfect for technical questions, integrations and setup.

Mon–Fri, 9am to 6pm BRT

Prefer WhatsApp? Send a message directly to our sales and support team.

Mon–Fri, 9am to 6pm BRT

What we can help with

Technical & commercial support

Questions about payment methods, checkout configuration, Pix, bank slips, cards and order bumps.

Help with pixels, webhooks, automations, APIs and connecting external tools.

Plan configuration, payment retries, subscriber upgrades and churn management.

Support for creating order bumps, upsells, downsells and full funnel configuration.

FAQ

Via live chat we respond within minutes during business hours. Outside business hours, we respond on the next business day.

We currently support via chat and WhatsApp. This lets us track your question and respond with more accuracy and context.

Yes! We have full documentation at docs.atomicpay.com.br with integration guides, webhooks and APIs.

Refunds are requested through the buyer's dashboard or via support. Contact us and we'll guide you through the process.

Support

Create your account for free and start accepting payments today with AtomicPay's infrastructure.