Support

Checkout software support when you need it.

Get checkout software support, payment platform help, online payment contact, and checkout tool support from the AtomicPay team — checkout setup, PIX, integrations, and recurring billing.

Live Chat

Talk to an AtomicPay specialist via integrated chat. Checkout software support for technical questions, payment platform help for billing, and checkout tool support for setup.

Mon–Fri, 9am to 6pm BRT

Message our sales and support team directly for online payment contact and fast checkout software support.

Mon–Fri, 9am to 6pm BRT

What we can help with

Technical & commercial support

Checkout & Payments

Checkout tool support for payment methods, PIX, cards, order bumps, and payment platform help on configuration.

Integrations & Webhooks

Pixels, webhooks, automations, APIs — checkout software support for payment platform help on connections.

Subscriptions & Recurring

Plan setup, retries, upgrades, churn — online payment contact for recurring billing questions.

Funnels & Upsells

Order bumps, upsells, downsells, full funnels — checkout tool support from specialists who know your stack.

FAQ

Frequently asked questions

What is the average response time?

Live chat: minutes during business hours. Checkout software support responds next business day after hours.

Can I call support?

We support via chat and WhatsApp for better payment platform help tracking and online payment contact context.

Do you have technical documentation?

Full docs at docs.atomicpay.com.br — integration guides, webhooks, APIs, and checkout tool support resources.

How do I request a refund?

Request via buyer dashboard or online payment contact support. We guide you through payment platform help steps.

Support

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